At Cherry Wood Grange Care Home, we are committed to providing high-quality care that is effective and responsive, delivered by an expert team that is well-led and supported in an environment that is safe and secure enabling residents to enjoy a better quality of life.
Here is what the Care Quality Commission (CQC) said about our home:
- Relatives felt the service was a well-run, person-centred home offering high quality care. They all appreciated the efforts the staff have gone to particularly during the pandemic and recognise that staff are going over and above to communicate regularly with them whilst keeping their loved ones entertained and safe.
- Everyone told us they were impressed with the way the service used technology to keep people in touch and share activities that have taken place.
- The manager had a good understanding of the health needs of residents and was working well with external professionals to investigate and resolve outstanding concerns.
- We found the risk from the spread of infection was well managed. People’s care was well-planned, and staff minimised risks to people’s safety. We were assured that the provider was preventing visitors from catching and spreading infections.
- One relative said, “Communication is excellent if they have any concerns or need to report anything to us. The care on the dementia floor is brilliant.”
- Another relative said, “The staff are very good at trying to motivate people. I have seen staff go and sit with people who are sitting on their own to check if they want any company.” Another relative said, “I am impressed with the strategies the staff use. The staff never seem to rush.”
- A staff member told us, “People work hard to make sure people are well looked after.”
One member of staff told us “The management are really good, they listen and look after us.” - The new registered manager had put in place systems to monitor the quality and safety of the service, we found these to be effective.
- The Clinical Commissioning Group confirmed that the manager had been proactive in giving them weekly updates. They said, “We do feel assured that the home is always acting in the residents’ best interest at all times.”