This Year’s Survey Highlights
We believe that understanding how we are doing, means listening, reflecting, and hearing your views. Each year, we run a survey with our residents and families to hear directly from them: what we are getting right, and where there is room to grow. This allows us to keep improving and innovating, so we can continue delivering the highest standards of care our residents deserve. We are pleased to share the findings from our latest surveys.
Residents Survey
We are delighted with the results of our most recent Resident Survey at Cherry Wood Grange and immensely proud of every single person who makes this home what it is. Our residents awarded full marks across every aspect of life here, from the warmth and quality of care they receive, to the way our team supports them to be themselves, feel comfortable and truly enjoy life through their hobbies, interests and activities. Beautifully captured by our resident sharing, “I love Cherry Wood — it’s my home.”
Housekeeping, cleanliness, laundry and maintenance all received top scores too, as a beautifully maintained, fresh and welcoming home matters just as much as everything else. But it is the words of our residents themselves that mean the most, with a resident reflecting that “I am cared for very well. I love all the meals, they are very tasty. I have plenty of things to attend on the weekly activity schedule.”
Creating a sense of belonging is what we cherish at Cherry Wood Grange, “I have been made so welcome since moving to Cherry Wood. I don’t feel lonely anymore and I’ve made so many friends.” These are the words that remind us every day why we do what we do and why Cherry Wood Grange is such a very special place to call home.
Family Survey
Our most recent Friends and Family Survey results reflect everything we work so hard to create at Cherry Wood Grange and we couldn’t be prouder. Scores were exceptionally high across every aspect of home life, care, wellbeing and value, with families and friends rating us highly across the board. Most meaningfully of all, we achieved a 100% overall satisfaction score.
Every single respondent said Cherry Wood Grange is a happy place to live. Every respondent said their loved one is treated with kindness and compassion and that they feel genuinely welcomed when they visit. Our families say it best:
“I am so happy with the way my brother is looked after; he is happy, clean, well fed and all his needs are met. I would highly recommend this care home. Thank you for all you do.”
These results belong to our wonderful residents and our dedicated, loving team. They are the heart of Cherry Wood Grange, and this feedback is a beautiful reflection of the home we are all so proud of.