Providing peace of mind for family and residents
It means the world to us at Cherry Wood Grange when we hear that we have given a family their peace of mind back. The reassurance that comes with knowing their loved one is safe and happy in our care is everything. So in order for us to continually improve our service, we listen intently to our residents and their family members in our annual survey.
This is the heartwarming response to our 2021 survey.
Compassionate, personalised care
Our experienced team receives on-going training and support to provide the high-quality, compassionate care that residents deserve. 97% of families told us they believe the team provides the care residents need, while 100% of residents feel that the team knows their needs and preferences well. One family member told us: “I am extremely happy with the care mum receives.”
Kindness, dignity and respect
100% of both residents and their families said that residents are treated with kindness and compassion, dignity and respect. We are delighted that 100% of residents feel that they and their family can speak to senior management if they wish and have the opportunity to be involved in decisions about their care. One family member told us: “I have seen nothing but love, care and respect shown towards my mum. I cannot thank the staff enough. The fantastic rapport they have built up with mum in such a short time is truly touching.”
A happy home
Our lifestyle team organises a lively and varied schedule of meaningful activities to encourage friendships and connections. So we were incredibly happy to hear that 100% of residents agree that they are encouraged to take part in hobbies of interest, while 100% would recommend Cherry Wood Grange to a friend. One family member told us: “Mum has settled in really well and loves all the varied activities provided. She is so much happier, fitter and more confident now.” While a resident told us: “I love it all. Keep up the good work!”
Safety during Covid-19
Our number one priority throughout the Covid-19 pandemic has been to keep our precious residents safe and families regularly updated, so we are delighted that 100% of residents believe our team has done all they can to keep them safe during the pandemic. While 97% of family and friends agreed that the home team has supported residents and families to maintain relationships during the pandemic.